Employment, Unemployment & Labor

Unemployment Insurance Claims

The CARES Act significantly expands the unemployment insurance program — $600 additional compensation, extensions and assistance for self-employed individuals are all coming. We are working with our partners at U.S. Department of Labor to implement the changes as quickly as possible. 

Idaho residents can access the agency’s services online and over the phone using the following methods:

To file an Unemployment Insurance claim online, visit labor.idaho.gov/ClaimantPortal or call (208) 332-8942 Monday through Friday from 8 a.m. to 5 p.m.  4/13/2020 Update:  Due to an overwhelming amount of unemployment filings, the Idaho Department of Labor is adjusting its phone schedule to accept incoming calls between 8 a.m. to 4 p.m. MST, and is reserving the hours of 4 to 6 p.m. MST for processing claims.

FAQs:  Top Questions Being Asked

Q:  Can I apply for unemployment and the Paycheck Protection Program?
According to the Idaho Department of Labor, yes, you can apply for both.  

Q:  I filed for unemployment several weeks ago and have not received a payment yet.

If there are no issues with the claim, the payment will be posted to the persons portal under the Manage claims tab in “payments and certifications” If a payment has been processed it will show. For direct deposit the bank will process, if no direct deposit then they will be sent a bank card with the benefits loaded on it and mailed to the claims address of record. 

Q:  How long does it take to receive the first payment?
If there is nothing preventing payment, likely in about a week after filing.  If there is an issue preventing payment, claims are worked in the order filed.  Unfortunately, right now, due to extremely high claims volume, there will be a delay.”

Q:  What does it mean if the portal states “pending issue stopping payment”.  
If your status is “Pending Issue Stopping Payment,” additional information could be needed to determine if you are eligible for benefits. If a claims representative is not able to resolve the issue without speaking with you, they will contact you by phone or email for additional information to resolve your issue. Please be advised that your issue status on the Claimant Portal takes overnight to reflect resolved issues.

Q:  Should I contact the department if I have pending issues on my claim?
No. A claims representative will contact you by phone or email for additional information. It is not necessary for you to call or initiate a click to chat session with us to have the issue resolved. Continue to file your weekly certifications.”

NOTE:  With the sheer volume of calls, the Department of Labor claimant system is very taxed and many are having the same frustrating experiences. They are responding to emails and calls in the order they are received. There is also a Click to Chat function on the site, but that function is also very busy currently,  but some have had better success getting through.

Please be assured the Department of Labor staff will get everyone’s issues addressed in the quickest way possible. 

If you would like to read more questions and answers about unemployment benefits, please click here.

To contact your nearest local office, visit the Contact Us page at labor.idaho.gov/officedirectory.

Families First Coronavirus Response Act:  Employer Paid Leave

The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave or expanded family and medical leave for specified reasons related to COVID-19.[1] The Department of Labor’s (Department) Wage and Hour Division (WHD) administers and enforces the new law paid leave requirements. These provisions will apply from the effective date through December 31, 2020.  Read More....

Employee Rights Poster
Families First Coronavirus Response Act:  Employee Paid Leave Rights (pdf)
Families First Coronavirus Response Act:  Employer Paid Leave Requirements (pdf)
Families First Coronavirus Response Act FAQs
Families First Coronavirus Response Act WEBINAR slides  

Employee Retention Credit

The Coronavirus Aid, Relief, and Economic Security Act (CARES Act), enacted on March 27, 2020, is designed to encourage Eligible Employers to keep employees on their payroll, despite experiencing economic hardship related to COVID-19, with an employee retention tax credit (Employee Retention Credit).

The Families First Coronavirus Relief Act (FFCRA) requires certain employers to pay sick or family leave wages to employees who are unable to work or telework due to certain circumstances related to COVID-19. Employers are entitled to a refundable tax credit for the required leave paid, up to specified limits. The same wages cannot be counted for both credits.  For more information on the ERC, click here.

Unemployment FAQa